Privacy Policy
Last Updated: April 25, 2025
Introduction and Scope
HypTide is a brand of P&L Group GmbH (collectively, „HypTide,“ „we,“ „our,“ and/or „us“). We value the privacy of individuals who use our application, website, and related services (collectively, our „Services“). This privacy policy (the „Privacy Policy“) explains how we collect, use, and share information from users of our Services („Users“) to provide self-hypnosis and guided meditation exercises. By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service (available at [URL]).
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
A. Information You Provide to Us
Registration and Profile Information
When you sign up for an account with us, we ask you for your first name, email address, and password.
Communications
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your first and last name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Payment Information
If you make a purchase through our Services, your payment information is processed by our third-party payment processor and we do not store your financial information on our servers. However, we may receive certain transaction details from our payment processor in accordance with applicable data protection laws.
B. Information We Collect When You Use Our Services
Responses to Guided Hypnosis and Meditation Exercises
When you use our Services for guided hypnosis and meditation exercises, we may ask you to answer questions so that we can provide you with a more personalized experience. For example, we may ask you about your stress levels or sleep quality on a scale from one to ten. You can provide your responses using your voice (if you enable your device’s microphone) or by typing in your responses.
Location Information
When you use our Services, we may infer your general location information, for example by using your internet protocol (IP) address.
Device Information
We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, and push notification tokens.
Usage Information
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.
Information from Cookies and Similar Technologies
We collect information using cookies, pixel tags, or similar technologies. We may use these technologies to collect information about your online activities over time. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s „Help“ file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To personalize your experience on our Services such as by providing tailored content and recommendations;
- To understand your preferences and customize your hypnosis and meditation experiences;
- To monitor and analyze usage patterns and trends to improve the functionality and user experience;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for any legal purpose;
- To send you push notifications (which you can opt out of at any time);
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Share the Information We Collect
We do not share or otherwise disclose information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
Vendors and Service Providers
We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing
We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
As Required By Law and Similar Disclosures
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others‘ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent
We may also disclose your information with your permission.
Your Rights and Choices
Access, Update, or Delete Your Information
You can access, update, or delete your account information at any time by logging into your account settings. If you cannot perform these actions yourself, please contact us for assistance.
Marketing Communications
You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track
There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
Your Swiss and European Privacy Rights
If you are located in Switzerland or the European Economic Area (EEA), you have certain rights under Swiss and European data protection laws with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. If you wish to exercise these rights, please contact us at hyptideteam@gmail.com.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. This includes using industry-standard encryption technologies to protect sensitive data during transmission and storage. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at hyptideteam@gmail.com.
International Visitors
Our Services are hosted in Switzerland and are subject to Swiss data protection laws, including the Swiss Federal Act on Data Protection (FADP). If you choose to use the Services from regions with laws governing data collection and use that may differ from Swiss law, then please note that you may be transferring your personal information to jurisdictions where data protection laws may be different than in your country. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
If you would like to update your account information, or if you have questions about your privacy on the Services or this Privacy Policy, please contact us at hyptideteam@gmail.com.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
P&L Group GmbH (operating as HypTide) is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at hyptideteam@gmail.com.